Conferences

As part of our mission to facilitate knowledge exchange and provide networking opportunities to utility industry professionals, Chartwell hosts industry-leading summits, conferences and Webinars on the topics and issues that are vital to our membership.

These highly-rated events feature enlightening presentations and utility case studies, as well as panel discussions and Chartwell’s unique roundtable sessions. Chartwell conferences include the renowned EMACS Conference, an annual gathering of utility marketing and customer service professionals held every October. Chartwell’s Premier Members receive special discounts to all conferences, summits and audio conferences.

Click on the links below to learn more about Chartwell-hosted events.

EMACS Conference

EMACS - The Customer Experience Conference
October 13-15, 2008 | Austin, TX

Chartwell Summits

Chartwell's Best Practices Summit on
Self-Service IVR and Web-based Applications
June 12-13, 2008 | Scottsdale, AZ

Chartwell's Best Practices Summit on
Bill Presentment and Payment
November 13-14, 2008 | Orlando, FL

Chartwell's Best Practices Summit on
Outage Communications
November 13-14, 2008 | Orlando, FL

Chartwell's Best Practices Summit on
Marketing Energy-Efficiency Programs

Chartwell's Best Practices Summit on
Serving Low-Income Customers

Chartwell's Advanced Metering and Data Management Summit

Chartwell's Best Practices Summit on
Fostering Relationships with Mid-Size Businesses

Webinars

Chartwell's Webinar on Customer Service Week
Chartwell's Webinar on Winning Customer Support for Vegetation Management
Chartwell's Webinar on First Contact Resolution
Chartwell's Webinar on Low-Income Energy Efficiency Programs
Chartwell's Webinar on Utility Environmental Web Sites