Home

Our Mission

Chartwell facilitates knowledge exchange within the utility industry by producing original and timely best practices case studies, analysis and unique networking events. Click below for details.

Membership		Events
•	Premier	•	EMACS Conference
•	Customer Care Series	•	Summits
•	Products, Services & Programs Series	•	Webinars
•	Best Practices Newsletter
•	Webinar Only

Latest News from Chartwell

03/09/10	Utilities achieving higher customer satisfaction through FCR, according to new Chartwell report ATLANTA - March 9, 2010 - Measuring first-contact resolution (FCR) has led to higher customer satisfaction scores and fewer incoming calls, Chartwell finds it its latest report, First-Contact Resolution in ... [view full story]
03/03/10	Smart Grid Customer Education Award to shed light on emerging issue Many utilities realize that they are going to have to find ways to educate their customers about their smart grid initiatives to maximize buy-in and mitigate misinformation, especially when it ... [view full story]
03/03/10	Impressive lineup will discuss how to educate and engage customers on smart grid applications during upcoming Chartwell summit ATLANTA - March 3, 2010 - With a focus on customer education, Chartwell announces its 2010 smart grid summit will feature an impressive array of utilities boasting early experience in ... [view full story]
02/08/10	Utilities must adopt a long-term view with their social media strategies, Chartwell reports North American utilities remain highly interested in using social media as a communications tool with customers about such issues as energy conservation and power outagerestoration. Utilities must manage their expectations, ... [view full story]
View Archived Items

Reports

December 31, 2009
Energy Efficiency Kits and CFLs

December 30, 2009
Personal Energy Usage Letters

December 29, 2009
Home Performance with Energy Star Programs

December 23, 2009
Call Center Service Levels

Conferences

Smart Grid Customer Education
April 29-30, 2010
Chicago, IL

Web and Mobile Customer Interaction
April 29-30, 2010
Chicago, IL

EMACS - The Customer Experience Conference
Oct. 25-27, 2010
San Diego, CA

Webinars

March 10, 2010
Web Services: Increasing Adoption

March 17, 2010
Prepay: New Technologies

March 24, 2010
Creative Energy Efficiency Marketing Campaigns

Do you have an interesting case study to share? Submit your presentation proposal today.

Online survey software powered by Zarca Interactive.