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Chartwell facilitates knowledge exchange within the utility industry by producing original and timely best practices case studies, analysis and unique networking events. Click below for details. >>>

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Latest News from Chartwell

08/14/08	New Chartwell report examines outage communications strategies at North American electric utilities Significant opportunities exist for North American utilities providing electric service to expand their outage communications strategies and reach more customers during a major event, new Chartwell research shows. ... [view full story]
08/12/08	New Chartwell Best Practice Award to recognize excellence in outage communications at 2008 Summit A new Chartwell award will recognize utilities' achievements in providing customers with better information during power outages. ... [view full story]
07/31/08	New Chartwell report reveals utilities' single most successful strategy for marketing energy efficiency programs Of the wide variety of energy efficiency programs utilities offer, they typically find the most success with HVAC incentives, energy audits, CFL efforts and new home construction programs, according to ... [view full story]
07/28/08	Utilities see operational, load management benefits in smart grid, according to new Chartwell report The smart grid, also referred to as the intelligent grid, offers much promise for electricity utilities and has changed the way industry vendors market their technologies ... [view full story]
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Reports

5/28/2008
Web-based Customer Service in the Utility Industry 2008

7/28/2008
Smart Grid: How Utilities View the Grid of the Future

7/31/2008
Marketing Energy Efficiency

Conferences

10/13/2008 - 10/15/2008
EMACS - The Customer Experience Conference
Austin, TX

11/13/2008 - 11/14/2008
Chartwell's Best Practices Summit on Bill Presentment & Payment
Orlando, FL

Webinars

9/17/2008
Customer Segmentation Strategies

9/24/2008
Reducing Workforce Attrition

9/25/2008
Migrating Business Customers to Online Services