About Chartwell’s Best Practices Summit on Self-Service IVR and Web-based Applications

Chartwell Summits are designed to bring together thought-leaders in specific areas of utility management – in this case, Self-Service IVR and Web-based Applications – to share their expertise and experiences in an interactive environment that strips away barriers between “speaker” and “attendee” and allows participants to discover solutions, actionable approaches and inspiration.

Through interactive panels, teaching presentations, small group discussions, and intimate networking opportunities, you will be totally immersed in the nuts and bolts of the issues that face you and a very targeted group of your peers in similar positions at other utilities. Summits are limited in size and scope to allow for a learning experience like no other. The Summit is open to utilities only, with the exception of a small number of summit event sponsors.

Chartwell's Best Practices Summit on Self-Service IVR and Web-based Applications will provide a forum for utility call center, Web and other customer care professionals to learn about and share ideas on topics such as:

* Designing user-friendly IVRs and Web sites;
* Using the Web as a value-added service;
* Payment options through Web and IVR;
* Achieving FCR through alternative contact channels;
* Promoting and migrating customers to self-service;
* Outage Web sites and Web portals;
* And more.