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Chartwell facilitates knowledge exchange within the utility industry by producing original and timely best practices case studies, analysis and unique networking events. Click below for details. >>>

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Best Practices Newsletter

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Latest News from Chartwell

11/19/08	Best Practices in Customer Service and Marketing award winners and runners up featured in new Chartwell report Now you can read all about the utilities recognized during Chartwell's Best Practices Awards in Customer Service and Marketing for their extraordinary customer relations efforts. A new report available from ... [view full story]
11/13/08	BC Hydro wins Chartwell's 2008 outage communications award Chartwell today presented BC Hydro with the inaugural Best Practices Award in Outage Communications for the company's efforts to deliver better customer service during power outages ... [view full story]
10/23/08	Remote connect/disconnect technology emerging as key feature of AMI Eighty-one percent of electric utilities investigating or installing advanced metering infrastructure (AMI) are making remote connect/disconnect a part of their initiatives ... [view full story]
10/13/08	Progress Energy, Salt River Project take top honors in Chartwell's 2008 marketing and customer service awards Two utilities were recognized Monday for their extraordinary customer relations efforts and won Chartwell's Best Practices Awards in Customer Service and Marketing during EMACS 2008 - The Customer Experience Conference, ... [view full story]
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Reports

11/19/2008
The Best of Customer Service and Marketing 2008

9/30/2008
The Chartwell Report on IVR Applications and Speech Technologies 2008

9/15/2008
Making the Case for Remote Connect/Disconnect

8/8/2008
Outage Communications: Analysis & Case Studies

7/31/2008
Marketing Energy Efficiency

7/28/2008
Smart Grid: How Utilities View the Grid of the Future

Conferences

11/13/2008 - 11/14/2008
Chartwell's Best Practices Summit on Bill Presentment & Payment
Orlando, FL

11/13/2008 - 11/14/2008
Chartwell's Best Practices Summit on Outage Communications
Orlando, FL

Webinars

11/20/2008
Marketing Sustainability

12/3/2008
Best Practices in Residential Time-of-Use Programs

12/4/2008
Planning for Workforce Transition Related to AMI