Welcome
Chartwell is an independent information firm that produces in-depth, objective research on customer-facing issues within the utility industry. With our research as the foundation, we offer conferences and other educational events where utility leaders and Chartwell analysts discuss successful programs, innovative strategies and solutions to the industry’s most pressing issues.
Our ongoing goal is to provide the utility industry with the inspiration, statistics, trends, examples, and contacts to significantly improve their results.
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Latest News from Chartwell
| 08/18/10 |
More utilities implementing meter data management systems, Chartwell report finds
ATLANTA - Aug. 18, 2010 - More North American utilities are investing in meter data management systems (MDMS) to improve the functionality of their advanced metering infrastructure (AMI), according to
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| 08/12/10 |
The convergence of technology with customer service and programs to highlight 2010 EMACS agenda
ATLANTA - Aug. 12, 2010 - Smart technologies from mobile phones to appliances and advanced meters are changing the way utilities communicate with their customers. EMACS 2010 - The Customer
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| 08/04/10 |
Initiatives to lower contact center costs successful, latest Chartwell report finds
ATLANTA - Aug. 4, 2010 - While overall costs in a utility's contact center continue to rise, energy providers have found success in lowering expenses, particularly with cost per call,
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| 08/02/10 |
Chartwell Award to recognize excellence in outage communications at 2010 Summit
ATLANTA - Aug. 2, 2010 - Chartwell will recognize utilities' achievements in providing customers with better information during power outages with its third annual Best Practices Award for Outage Communications.
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