2021 outage awards deadline is approaching quickly

By Suzanne Haggerty, Senior Manager of Customer Engagement

Chartwell has received a fantastic response to our call for entries for the 2021 Chartwell Best Practices Awards in Outage Communications and Outage Restoration.

There’s still time for you to enter your best efforts: The deadline for submission is Wednesday, Jan. 27.

We launched the Outage Restoration category last year so we could capture and share information on innovative efforts in outage restoration practices and procedures that improve the customer experience or operational efficiency during a storm restoration effort, regardless of size or scope. Entries may include, but are not limited to, efforts related to strategic planning, employee training, dispatch and coordination, improvements in damage assessment procedures or tools, and improvements in systems and technologies.

The Outage Communications category recognizes innovative communication initiatives designed to improve the customer experience before, during or after an outage event, regardless of size and scope. Entries may include, but are not limited to, efforts related to strategic planning, contact centers, web and mobile services, employee training, changes in messaging and streamlining of processes.

You can read more about last year’s winners and finalists on Chartwell’s blog. Additionally, members of Chartwell’s Insight Center can download case studies outlining the winning efforts:

The 2021 Chartwell Best Practices Awards in Outage Communications and Outage Restoration will be presented at PowerUp: Chartwell’s Outage Conference, currently scheduled for June 8-9 in New Orleans.

If you have any questions about the conference, the awards or your company’s access to Chartwell’s research and services, please let me know. We welcome entries from Chartwell members and non-members alike.

Thanks for your interest!

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