News

There is much to be thankful for this Lineman Appreciation Day

By Rebecca Harris, Research Analyst – Today is National Lineman Appreciation Day. We at Chartwell want to express our appreciation for lineworkers for the dangerous work they do to keep the power on. Chartwell asked 1,522 energy consumers in the … View full story

Customer Experience Pro to Deliver Keynote Address at EMACS 2016

ATLANTA – Renowned customer experience expert Colin Shaw, founder and CEO of Beyond Philosophy, a customer experience consultancy and training company, will outline his “Seven Imperatives for Moving Your Customer Experience to the Next Level” at Chartwell’s EMACS – The … View full story

Chartwell announces new best practices award category – People’s Choice

ATLANTA – Chartwell is now accepting entries for its 2016 Best Practices Awards, which feature a new category this year: the People’s Choice Award, designed to recognize outstanding creative achievement in short video marketing/communications efforts such as TV spots or … View full story

SCE, Avista, TXU and Hydro One recognized with Chartwell’s 2015 Best Practices Awards

ATLANTA – August 19, 2015 – Southern California Edison, Avista Utilities, TXU Energy and Hydro One have taken the top honors in Chartwell’s 11th annual Best Practices Awards. Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with … View full story

Utilities, Chartwell partner to identify best Billing and Payment strategies

Denver meeting next month will focus on trends, future opportunities ATLANTA – August 18, 2015 – Driving customers to paperless billing remains a top priority for many utilities and is just one of the many challenges leading utilities will discuss … View full story

Chartwell utility members tackle tough Marketing and Communications challenges

Denver meeting next month will focus on trends, future opportunities ATLANTA – August 13, 2015 – Providing customers with clear answers during rate increases is just one of the many challenges leading utilities will discuss next month when Chartwell’s Marketing … View full story

Energy, Marketing Executives to Deliver Keynote Addresses at EMACS 2015

ATLANTA – July 23, 2015 – Senior executives from leading energy, telecommunications and marketing companies top the list of industry experts featured at Chartwell’s EMACS – The Customer Experience Conference. The event will be held at the Manchester Grand Hyatt, … View full story

Chartwell announces new Marketing and Communications Research Council

Charter members include Consumers Energy, Salt River Project, and NIPSCO ATLANTA – June 23, 2015 – Chartwell today announced the debut of its Marketing and Communications Research Council. Chartwell industry research shows that utilities increasingly are focusing on ways to … View full story

Chartwell announces new best practices award category – Billing and Payment Programs

ATLANTA – March 25, 2015 – Chartwell is now accepting entries for its 2015 Best Practices Awards, which feature a new category this year: Excellence in Billing and Payment Programs. Chartwell’s Best Practices Awards, which will be presented at the … View full story

Chartwell Announces New Billing and Payment Research Council; Charter Members include Arizona Public Service, CenterPoint Energy, DTE Energy and Entergy

ATLANTA – Oct. 28, 2014 – Chartwell today announced the Billing and Payment Research Council. According to Chartwell research, billing has the highest impact on a customer’s experience with their utility. From saving money by going paperless, to meeting the … View full story