Outage Communications and Outage Restoration

Chartwell's Best Practices Awards 2022

Entry Deadline: Wednesday, February 9, 2022

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives. The awards program is open to all utilities – large, small, IOUs, cooperatives, and municipals – across North America.

The 2022 Chartwell Best Practices Awards in Outage Communications and Outage Restoration will be presented in June at PowerUp: Chartwell’s Outage Conference.

Three utilities in each category will be awarded during the conference with gold, silver and bronze recognition. Winning utilities will be notified in February 2022. A representative from each utility that wins a gold, silver or bronze award agrees to present on the winning effort at the conference, providing an opportunity for other utility professionals to learn from the innovations of their peers. All winners and finalists will be contacted shortly after the announcement to participate in a case study on their efforts.

Chartwell’s Best Practices Awards in Outage Communications recognize innovative communication initiatives designed to improve the customer experience before, during or after an outage event, regardless of size and scope. Entries may include, but are not limited to, efforts related to strategic planning, contact centers, web and mobile services, employee training, changes in messaging and streamlining of processes.

Judges will evaluate the following criteria:
– Improved service through communications or technology
– Innovation or originality
– Quality of the effort
– Measured results in customer satisfaction related to outage communications
– Operational efficiency gains or savings
– Effectiveness – measured results in some or all of the above-noted areas, including technical data to show the technology works or will work

Chartwell’s Best Practices Awards in Outage Restoration recognize initiatives demonstrating innovation in outage restoration practices and procedures that improve the customer experience or operational efficiency during a restoration effort, regardless of size or scope. Entries may include, but are not limited to, efforts related to strategic planning, employee training, dispatch and coordination, improvements in damage assessment procedures or tools, and improvements in systems and technologies.

Judges will evaluate the following criteria:
– Innovation or originality
– Quality of the effort
– Measured results in customer satisfaction related to outage duration
– Operational efficiency gains or savings
– Effectiveness – measured results in some or all of the above-noted areas, including technical data to show the technology works or will work

How Do I Enter?

Step 1:  Choose the category to enter.

Entries are limited to two per category per utility. Some or all of the effort should have been undertaken between January 2020 and February 2022.

Step 2:  Complete the award entry form and attach supporting documents

If an entry is submitted by a vendor or consultant, it must be with the utility’s permission and list a contact at the utility.

Submissions require a short summary along with a detailed project description (1,800 words maximum in PDF or Word format) that includes the following:

  • A history of the project/program or effort.
  • Details about the effort including significant dates, major participants and target audience. (Note: Some or all of the effort should have been undertaken between January 2020 and February 2022.)
  • The goals and results of the project/program or effort, including how results were measured.
  • The facts and features making the project innovative and unique.
  • How the project meets the criteria for the respective award, as outlined above.
  • The reason it should win the Best Practices Award.

You may upload supporting components along with the submission form, such as print or digital advertisements, video/audio files, social media posts and photographs.

Award entries will become the property of Chartwell Inc. and may be displayed or distributed during PowerUp: Chartwell’s Outage Conference or for Chartwell members on Chartwell’s websites.

The award winners will be announced during the Awards Ceremony and will be recognized in subsequent presentations as well as featured articles in Chartwell’s Insight Center. Images and videos of winners may be used in Chartwell promotional material.

Click here to submit your entry.

Questions? Contact Suzanne Haggerty at awards@chartwellinc.com.