Clark Public Utilities supports customers with Operation Warm Heart during the winter months

By Ruchi Solanki, Research Analyst –

As colder weather draws near, utilities are partnering with other companies to provide financial assistance to families who struggle to pay their bills. And while spreading the love for utilities is not new, with the holidays and season of giving approaching, utilities, and their customers, are making sure to give back to those in need.

Nashville Electric Service offers a program called Project Help to assist elderly, disabled and low-income customers with help paying their electric bill. The program allows customers to add $1 or more to their monthly bill with 100% of the proceeds going directly to support customers.

Clark Public Utilities created Operation Warm Heart program in 1985 to help customers pay their bills and keep the heat on during the winter months. The Race for Warmth has raised over $100,000 in the past three years and helped provide for those who are barely making ends meet but don’t qualify for other government programs. The utility has provided nearly $2.4 million to about 11,000 limited-income families through Operation Warm Heart.

If you are interested in learning more about how Clark Public Utilities successfully funded their assistance programs through community engagement, make sure to register for Chartwell’s webinar on Wednesday, November 15 at 2 p.m. Eastern. Join Lena Wittler, Clark Public Utilities Director of Communications, in discussing the utility’s efforts to help fund Operation Warm Heart.

If you are interested in learning more about how to optimize your utility’s communication strategy and problem solve with other leading utilities, join Chartwell’s Customer Communication Leadership Council by emailing Tim Herrick at

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