New Account Site Feedback

<img src="https://chartwellinc.com/wp-content/uploads/2020/04/Chartwell-Logo-no-tag-002-e1587720128234.png" alt="Chartwellinc">

About Us
- - - Recent Blog Posts
      
      Chartwell Publishes Its 2024 Billing Options Benchmark Report
      
      Navigating Resilience in an Electrical Utility
      
      Chartwell Completes Four-Report Series Based on Findings From 2023 Consumer Survey
Membership Options
- - - Membership Options
    - Leadership Councils
  - - Join a Membership
      
      Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
      
      Learn More About Our Memberships
Events
- - - 01 May 2024 | 2:00 pm ET
      Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review
      
      Please join us for Chartwell’s quarterly round-up of recent research in the areas of outage communication, EVs and electrification.
      
      Learn more
      
      22 May 2024 | 2:00 pm ET
      Transforming Emergency Management: Duquesne Light Company’s Journey to Industry Leadership
      
      Duquesne Light Company (DLC) earnestly strives to be an industry leader in severe weather event preparedness and emergency management. These efforts were recognized in 2023 by the National Weather ...
      
      Learn more
Partner Gateway
CONTACT
- - - We'd love to hear from you
      
      Chartwell, Inc.
      
      3715 Northside Parkway, Suite 3-615
      
      Atlanta, GA 30327
      
      404-237-9099
  - - Utility Membership Options
      Contact
    - Events/Solution Providers
      Contact

<img src="https://chartwellinc.com/wp-content/themes/chartwellinc/images//search.svg" alt="" class="icon">

‘Here to Help’: SRP Connects with Business Customers During COVID Crisis

‘Here to Help’: SRP Connects with Business Customers During COVID Crisis

What utilities do during crises can help build trust and reinforce brand values. Salt River Project, a perennial leader in customer satisfaction, has engaged its business customers proactively during the pandemic in a variety of ways.

The utility will discuss account managers’ virtual outreach among other efforts, along with preparations for lifting the payment protection moratorium.

Speaker: Jennie King, Director of Strategic Energy Management, Salt River Project

Jennie King, Director of Strategic Energy Management for SRP, is responsible for the overall management of SRP’s commercial customer relationships. Jennie has been with SRP since 1987 and has deep and broad experience in the utility industry with emphasis in market research, data management, data analytics and research insights, marketing communications, customer service operations, customer journey mapping and business process re-engineering. Jennie holds a bachelor’s degree in Finance and a MBA/MIS degree. Jennie and her husband, John King, have 4 sons and one grandson.