Leveraging True SaaS to Keep Pace with Utility Customer Expectations

The standard for exemplary consumer experiences is higher than ever, with those for making a utility payment is no exception. If a utility provider’s payment experience fails to meet the modern consumer standard, collection consistencies may suffer, leading to more shut offs/disconnects, higher call volumes, and low customer satisfaction scores. That’s where Software as a Service (SaaS) comes in. Join InvoiceCloud to learn: 
 
  • What is true SaaS and how can you avoid faux, “cloudwashed” solutions 
  • Why SaaS is the key to easy, accelerated digital transformation in the utility space 
  • How SaaS technology works to protect your customer’s sensitive payment information, and more 

Speaker: Travis Murray, Assistant Vice President, Enterprise Alliances, Invoice Cloud, Inc.

Travis provides direction and support for enterprise channel partner integrations, strategy, and growth. With 15+ years of payment and utility experience, he brings extensive knowledge in financial services consulting, billing and payment customer engagement, and biller ecommerce strategy. Prior to Invoice Cloud, he worked in the EBPP space to drive client-facing and partner activities, specifically supporting US-based home services, insurance, and healthcare clients with bill delivery and payment, communications, and developing overall customer experience best practices. His background also includes leading domestic and international financial consulting teams and implementing global payment services for top tier banks and other financial organizations.

 

View All EMACS 2022 Agenda Highlights

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