Panel Discussion: How to Strengthen Employee Engagement in Your Company

Panel Discussion: How to Strengthen Employee Engagement in Your Company

Leading utilities firmly believe that great customer experience is not possible without high employee engagement. As the pandemic redefines traditional views of the workplace, companies are discovering opportunities to create an environment for employees to feel connected, recognized and supported.  

Panelists will explore these opportunities in terms of strategies, resources and best practices for communications and engagement, providing insights for future success. 

Panelists: 

Judy Farnam, Manager of Customer Service, Ameren Missouri 

Judy oversees one of the three contact center operations for Ameren Missouri.  She manages a high-performing and highly-engaged staff to deliver exceptional customer experiences for those we are privileged to serve.  Judy started her career with Ameren Missouri over 36 years ago and has been a leader in customer service the past 19 years.  Judy’s passion is to continually improve processes so the customer’s experience is always effortless and complete.  Judy has co-lead a departmental employee engagement team which resulted in employee survey scores steadily improving the past six years. 

Natalie Piontek, Manager of Inclusion and Employee Engagement, LG&E/KU Energy 

Natalie Piontek, Manager Staffing Services, has over 20 years of Human Resources experience. Her experience includes employee and labor relations, diversity, inclusion, recruitment, workforce planning, compensation, affirmative action plans and compliance. In her 19 years with LG&E and KU Energy, Natalie has provided HR guidance and support to the Company’s generating stations among a variety of internal departments. Natalie has a master’s degree in Human Resources Leadership, and a bachelor’s degree in chemistry. Natalie is an adjunct professor at the University of Louisville and serves on a variety of professional and community boards.  

Katherine Chaney, Senior Market Research Analyst, Duke Energy 

Katie graduated from Clemson University with two degrees; the first in Political Science and the second in Marketing. Immediately after graduating from Clemson, Katie attended the University of Georgia and earned a Masters Degree in Marketing Research. Katie has been at Duke Energy for just over 5 years serving in various research related roles. Most recently she has been focused on building and designing large-scale transactional satisfaction programs as well as reinvigorating the employee engagement measurement system. Katie has a passion for providing employee and customer insight that drive more effective and efficient business processes. Currently, Katie lives in Greenville, SC with her soon-to-be husband and three very well-behaved fish.