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Roundtable Discussion: Improving CX through Digital Transformation and Self-Service for Utilities

25 Sep 2020

Improving CX through Digital Transformation and Self-Service for Utilities

Digital Transformation and increasing self-service are top strategic objectives for utility providers. As part of this effort, utility providers are driving efficiencies through automation by leveraging Conversational AI with an omnichannel platform that eliminates silos and allows consistent, high-quality CX across channels. In addition, self-service and digitalization in utilities will elevate agents, allowing them to become ‘energy advisors’ in providing value-added consulting to customers. Join Interactions and leading utility provider, TXU, for an open conversation about the power of Conversational AI.

Moderators:

Phil Gray, EVP of Corporate Development, Interactions

Ed Anderson, Sr. Manager of Call Center Technology, TXU