Strengthening Loyalty in the Digital Age 

Strengthening Loyalty in the Digital Age 

Consumers compare their interactions with utilities to their experiences with every other company with which they interact. Using insights from its 2020 Residential Consumer Survey, Chartwell will identify factors contributing to customer satisfaction, and offer steps to move the needle on awareness and engagement.   


Speaker:  I.S. Dunklin, Director, Data Analytics and Research, Chartwell, Inc. 

I.S. oversees production of Chartwell’s DataSource and Premier products with a focus on creating actionable data and insights for Chartwell’s customers. He has a background in strategy consulting for the utilities and telecommunications industries.




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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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