TEP Goes Door-to-Door to Support Customers Most in Need
Discover how Tucson Electric Power and UniSource Energy Services effectively supported low-income customers during the pandemic using a multi-pronged outreach approach. This session will highlight the successful door-to-door campaign that reached vulnerable customers hesitant to engage through traditional channels. With impressive outcomes, over 33,800 customers received assistance, resolving $16.3 million in past due bills. Explore the broader impact of this initiative on outreach strategies for other customer programs and learn from the valuable lessons derived from this experience. Uncover the power of personalized outreach in providing financial assistance and supporting those in need.
Denise Taylor, Director, Customer Care and Experience, TEP
Nicole Hopkins, Principal, Customer Centric Research, TEP