EMACS 2022

Speakers

View Our Current Lineup of Speakers for This Year’s EMACS Conference Below

Jeff Lojko
SVP, CX Transformation, Bank of America
Rob Globocki
Director, Customer Care, Hydro One
Melissa Seixas
State President – Florida, Duke Energy
Angela Sanchez
Director of Billing Exceptions, Cash Processing, C&I Billing, Gas Transportation Programs, Printing & Inserting, and Energy Assistance, NiSource
Tracie Boutte
Vice President of Customer Experience, Entergy
Wes Ashton
Vice President of Customer Experience, Black Hills Energy
Sheila Pressley
Chief Customer Officer, JEA
Kerry Lakatos-Hayward
Director, Customer Operations, Alectra Utilities
Raymond Joseph
Billing Delivery Operations Section Manager, Con Edison
Jonathan Feld
Billing & Payments Project Manager, Con Edison
Jennifer Neiswonger
Director, Customer Experience, Duquesne Light Company
Melissa Cosby
Director, CE Strategy & Service Excellence, TECO
David Quin
Director, Customer Journey Experience, Entergy
Travis Murray
Assistant Vice President, Enterprise Alliances, Invoice Cloud, Inc.
Steve Hughes
Senior Director, Utilities Practice, Interactions
Lindsay Washburn
Senior Digital Business Analyst, Evergy, Inc.
Erin Romo
Vice President, Utilities Vertical Lead, Doxim
Dwight Scruggs
Vice President, Business Development and Sales Leader, Cinch Home Services
Jose Goncalves
Manager Energy Efficiency - Income Qualified and Education, DTE
Karen Ehrhardt-Martinez
Director of Behavioral Science and Customer Insights, ICF
Barbara Zickler
Regional Sales Director, Paymentus
Jennie King
Principal Consultant, Chartwell Inc.
Meg Kendall
Manager, Customer Data Analytics and Research, Manitoba Hydro
Stephanie Crockett
President and Chief Operating Officer, Mower
Nicole Jezykowski
Director, Brand, Marketing & Communications, National Grid
Chuck Layman
Business Development & Strategic Consultant, ACI Worldwide
Di Soares
Senior Architect CX Journey Mapping Program, Con Edison
Rebecca Lessem
Section Manager for Customer Operations, Con Edison
Elisa Henry
Chief Operating Officer, Message Broadcast
Arul Thakkar
Principal Product Manager, Exelon
John Zumbado
Senior Engineer, Georgia Power Company
Michael Williams
Principal Manager, Business Operation, Business Customer Division, Southern California Edison
Keith Steger
Supervisor, PECO
Pauline Marcou
Strategy & Growth Lead, Bidgely
Tom Rusin
Chief Executive Officer, HomeServe USA
Louis Debrino
Vice President, Customer Operations, PSEG Long Island
Jason Zola
Manager of Finance Operations, PECO
Wendy Hines
Senior Business Analyst, ComEd