EMACS 2023

Conference FAQs

Frequently Asked Questions:

  • What does "EMACS" stand for?

    EMACS is an acronym for “Energy Marketing and Customer Service.” Now in its 26th year, the conference has expanded to encompass a lot more. New areas of focus include billing and payment and digital experience, while evergreen topics such as communications, customer service, and program marketing remain as pertinent as ever.

  • What are the details for the hotel?

    • Our host for Chartwell’s EMACS Conference is the Sheraton Grand at Wild Horse Pass, located at:
      5594 W Wild Horse Pass Blvd
      Phoenix, Arizona, USA, 85226


      We are pleased to offer a nightly room rate of $259. Please note that a $29 a night resort fee will be added upon checkout.


      To secure your reservation in our reserved block of rooms, please refer to your confirmation email.


      Be sure to reserve your room by Monday, September 4th


      If you need to cancel or alter your reservation for any reason after booking, please be sure to do so no later than 7 days prior to your arrival to avoid cancellation or no-show penalties.


  • Is there parking at the conference hotel?

    Yes. Self-parking will be free of charge.

  • What safety measures are you taking onsite to provide a safe environment?

    During the conference and all conference events, staff, attendees, speakers, and exhibitors will be required to follow current local safety measures.


    To prepare for your stay in Phoenix, you can check on local recommended COVID-19 precautions here.


    Our host hotel, The Sheraton Grand at Wild Horse Pass, is taking extra precautionary measures to ensure a clean, safe stay. Read about Marriot’s Commitment to Clean here.

  • What is the attire for the conference?

    Business casual. Temperatures in conference halls may fluctuate widely. If you are prone to feeling cold you may want to bring along a sweater or jacket.

  • What networking opportunities are there?

    In addition to our networking receptions and meals, we’ve scheduled 30-minute breaks each morning and afternoon to give you ample time to interact with fellow utility professionals, conference sponsors and exhibitors.

  • Will there be Wi-Fi?

    Yes, there will be free Wi-Fi available in all meeting spaces. Sign-in info will be provided on conference communications or ask a Chartwell employee for assistance!

  • What if I have a special need, such as a dietary restriction?

    Please let us know as far in advance as possible about any special needs or requests by contacting Shannon Murdie at smurdie@chartwellinc.com.

  • Will slides be available after the conference?

    Yes, we will email all presentations to attendees within the following week.