Saving Money with Credit and Collections Process Improvements
Date: Aug 8, 2018
Time: 2:00 PM ET
Determined to make the most of its resources and eliminate wasted efforts in the collections process, Tucson Electric Power implemented three significant process changes, including shifting collection agency costs to debtors, mailing disconnect notices with bills instead of separately, and scheduling field crews to disconnect customers strategically by route and amount owed. The utility is saving approximately $400,000 a year in postage costs and avoiding a significant amount of collection agency fees.
Join this webinar to learn how process improvements can save your utility money.
Kevin Rhea – Supervisor, Credit & Collections, Remittance Processing, Tucson Electric Power
Kevin began his utility career as a supplemental workforce employee in 2005, became a core employee in February 2006, and over the past decade has held several positions, each one with increased responsibilities. In 2013, Kevin was promoted to Supervisor of Remittance and Credit & Collections, and currently oversees the daily operations of his staff of ten.