Increasing Engagement and Satisfaction among Small and Mid-size Business Customers

Date: Nov 28, 2018

Time: 2:00 PM ET

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PG&E's Business Energy Solutions Organization is responsible for managing relationships with its small, medium and large business customers. To deliver a comprehensive approach to meet customer needs, the team redesigned its customer service to better support its micro, small and mid-size businesses — a segment that comprises 97% of its commercial customer base. PG&E took home Chartwell’s 2017 Gold Award in Customer Service for its efforts.

Attend this webinar to learn how the utility has expanded its reach and streamlined ways for small and mid-sized business customers to connect with PG&E through outreach and digital strategy transformation.


Jessica Belcher – Manager, Mid-Market Business Energy Solutions, PG&E

Kevin Douty – Senior Manager, SMB Energy Solutions Team, PG&E

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