Improving the Digital Customer Experience
Date: Dec 6, 2018
Time: 2:00 PM ET
INDUSTRY INNOVATION WEBINAR
Sponsored by: Broadridge
New digital channels and technologies are opening fresh opportunities for companies across all industries to deepen their relationships with customers. Utilities have made progress by improving their apps and websites, but banking and other sectors continue to set the pace. During this interactive webinar, presenters will review the latest industry trends and best practices for improving the digital customer experience with a focus on billing and payment opportunities. Topics to be covered include:
• The state of the digital customer experience for the utility market
• The importance of the print-to-digital journey and having a continuous customer feedback loop
• Three things all utilities must consider when it comes to the customer journey
Noah Solomon, Senior Research Analyst, Chartwell Inc.
Noah has a background in energy and market research, both in his academic and professional careers. Noah is a native of Atlanta, a Georgia Tech and Kennesaw State University alumnus, and has worked in research roles for a variety of Atlanta-based institutions, including the Carter Center and the Georgia Tech Research Institute. He joined Chartwell in 2017 and focuses on research and analysis in utility billing and payment and customer experience
Matt Swain, Managing Director, Broadridge Communications Consulting
Matt is a recognized customer communications industry thought leader. From delivering keynotes around the world to defining best practices, hundreds of well-known companies have relied on Matt’s expertise and research for their current and future omni-channel communication initiatives. As Managing Director and Practice Lead for Broadridge Communications Consulting, Matt brings invaluable market research and consulting expertise to clients relative to benchmarking, customer experience optimization, and digital transformation. Prior to joining Broadridge, Matt spent more than a decade at Keypoint Intelligence – InfoTrends where he was a member of the senior management team with global responsibility for Business Development and Customer Communications advisory services.
Broadridge Financial Solutions, Inc. (NYSE:BR) customer communications solutions transform how utility companies communicate with their customers by creating an optimal, integrated digital and print experience. By seamlessly connecting customers with relevant content and payment solutions across the existing and emerging channels they prefer, utility companies can accelerate the meter-to-cash cycle, drive greater efficiency, and increase customer engagement. For more information, visit broadridge.com/customer-communications.