Increasing Community Engagement after a Hurricane

Date: Dec 12, 2018

Time: 2:00 PM ET

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In September 2017, Florida was severely impacted by Hurricane Irma. Approximately 15 million people in the state lost power, including the majority of Florida Public Utilities’ 30,000 electric customers. The company’s dedicated Customer Care, Communications and Operations team members successfully managed and executed a social media strategy that ensured FPU customers were kept safe, informed and in touch with FPU representatives in their greatest times of need. Attend this webinar to learn how FPU provided 24/7 social media support, averaged a 5-minute response time until all customers were restored and utilized its website to keep customers updated.

Florida Public Utilities took home Chartwell’s 2018 Bronze Award in Outage Communications among mid-sized utilities for its efforts.


Danielle Mulligan – Marketing and Conservation Manager, Florida Public Utilities

Crystal Campbell – Marketing Coordinator, Florida Public Utilities

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