Increasing ePayment Adoption through Strategic Channel Offerings
Date: Jan 23, 2019
Time: 2:00 PM ET
KCP&L has been accepting electronic payments since the launch of its website in 1998. Through continuous enhancements and an engagement-focused approach, the utility has launched a variety of electronic payment channels designed with the customer in mind, increasing the utility’s customer adoption rate for electronic payments to 70%.
Attend this webinar to learn how KCP&L’s strategic approach to electronic payment channel growth has led to cost savings and customer experience improvements.
Chris Norris – Digital Services Manager, Kansas City Power & Light (KCP&L)