Maintaining CSAT during Large-Scale System Upgrades

Date: Jan 16, 2019

Time: 2:00 PM ET

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Maintaining CSAT during Large-Scale System Upgrades

In 2014, Dominion Energy Virginia launched a comprehensive communications campaign to accompany the utility’s Strategic Underground Program (SUP), designed to improve system reliability. Using numerous and evolving channels, Dominion has successfully connected with customers throughout each stage of the SUP initiative, creating effective messaging and maintaining strong project-based customer satisfaction. The utility took home Chartwell’s 2018 Bronze Award in Communications for its efforts.

Attend this webinar to learn how Dominion proactively educates and informs customers before, during and after construction.


Alan Bradshaw – Director, Strategic Underground, Dominion Energy Virginia

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