BC Hydro – Creating a More Customer-centric Culture
Date: Aug 30, 2018
Time: 2:00 PM ET
In 2016, BC Hydro embarked on a new customer strategy that has led to many customer service and customer satisfaction improvements. The strategy is part of a five-year roadmap to improve the customer service foundation, further develop a customer-centric culture and proactively build for the future. Attend this webinar to hear about examples of projects emerging from the strategy, learn how employees and customers have reacted to the first few years of the plan, and see what’s in store for the future.
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