Improving the Customer Experience through Technological Enhancements
Date: Dec 4, 2019
Time: 2:00 PM ET
In 2017 and 2018, Hydro Ottawa introduced voice-enabled services to improve processes and the customer experience. With the introduction of new IVR technology, customers can use Voice ID technology to securely authenticate their identity, while the utility’s smart speaker functionality allows customers to use their Amazon Alexa or Google Home devices to access account-specific information.
Hydro Ottawa earned Chartwell’s 2019 Silver Self-Service Award for its self-service enhancements. Attend this webinar to learn how the company is making data-driven decisions and redefining its automated self-service strategy to meet customer expectations.