Coronavirus: Conducting Crisis Communications While Keeping the Lights On

Date: Mar 25, 2020

Time: 2:00 PM ET

Utilities are responding to the COVID-19 pandemic dynamically: They have rapidly adapted existing structures and procedures designed for disasters like tornadoes or hurricanes to coordinate leaders and employees internally as well as to communicate with customers through a variety of channels. In this webinar, Chartwell and panelists from Con Edison, LG&E/KU and Xcel Energy will discuss how the industry is addressing some of the greatest challenges presented by COVID-19, including:

  • Protecting employees while keeping the business running smoothly
  • Keeping customers informed and safe in a rapidly changing situation
  • Maintaining necessary field operations while keeping workers safe



Moderator: Scott Johnson, Vice President, Chartwell Inc.



  • Tim Melton, Manager of Customer Commitment, LG&E/KU

  • Bob Heacox, Manager, Billing Products & Services, Xcel Energy

  • Hollis Krieger, Customer Operations Department Manager, Con Edison


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