Illuminate your utility’s outage communications achievements

By Suzanne Haggerty, Research Manager –

The end of 2018 is nearly here, bringing with it festive gatherings, holiday trips and – sorry to bring it up – 2019 planning meetings.

Between keeping an eye on winter weather and its associated outage possibilities, taking some well-deserved time off and compiling spreadsheets for next year’s budgets, utility employees can have quite the hectic December.

While you’re planning cookie swaps and conference calls, however, please also start sketching out plans for your 2019 Outage Communications Best Practices Award entry.

The awards will be distributed at Chartwell’s Outage Communications Conference, which will be held at the Embassy Suites Magnificent Mile in Chicago June 6-7.

Once again, Chartwell will segment the Outage Communications Awards by utility size. Three utilities in each of two size categories will be awarded during the conference with gold, silver and bronze recognition. The two size categories include utilities with more than 700,000 customers and utilities with fewer than 700,000 customers.

To ensure fairness to each participating utility, all efforts and achievements detailed in the awards submissions should have occurred between January 2017 and February 2019. During the judging process, Chartwell researchers will evaluate entries spanning this timeframe using the following criteria:

  • Improved service through communications or technology
  • Innovation and/or originality; the quality of the effort
  • Operational efficiency gains or savings
  • Measured results in customer satisfaction
  • Overall effectiveness

We urge you to schedule some time this month to review your utility’s notable achievements over the past couple of years and begin crafting your utility’s entry for consideration by Chartwell researchers. Although June is several months away, please highlight Wednesday, Feb. 13, 2019 on your calendar as the entry deadline. The entry form can be downloaded on the Outage Communications Conference website.

For more information about Chartwell’s Best Practices Awards, please contact Research Manager Suzanne Haggerty. Don’t miss the chance to let 2019 be your utility’s year to shine!

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