By Noah Solomon, Senior Research Analyst –
Join us for this week’s webinar to learn how two utilities – Flint Energies and Modesto Irrigation District – have implemented successful prepay programs.
Over the past few years, and especially the past few months, the utility industry has been talking about prepay programs, payment plans allowing customers to prepay their utility bill however they want.
These programs can promote utility customer control over their costs and payments, encouraging energy use savings and often help utilities recoup outstanding balances.
As advanced metering infrastructure (AMI) becomes more commonplace, more utilities are testing and implementing prepay options than ever before, with Chartwell’s 2016 and 2017 Billing Surveys finding a 20-percentage-point jump in utilities offering prepay programs between the two years.
Even more utilities are piloting or planning to implement prepay programs over the next two years. Whether your utility is thinking about, testing, implementing or updating a prepay program, the most crucial priority is to do so effectively.
Our Aug. 22 webinar will feature two utilities that have implemented successful prepay programs: Flint Energies and Modesto Irrigation District.
Since Flint Energies began offering its Pay Your Way prepaid service option in 2012, giving customers flexibility in how and when they pay for their electricity, enrollment has remained steady and noncollectable debt has dropped. While members benefit in several ways, including the ability to start and maintain service with no deposit or disconnection/late fees, the cooperative enjoys reduced billing and mailing costs, reduced account debt, and enhanced brand image.
Modesto Irrigation District’s Power Up Pilot Program is California’s first pre-paid electric service. By allowing customers to take control of their power usage and pay in advance, Power Up helps reduce debt and improves the customer experience. Since its launch in March 2016, Power Up has received positive customer reviews and has encouraged customers to view Modesto Irrigation District as a trusted partner, according to the utility.
Join us this Wednesday, Aug. 22 at 2 p.m. Eastern to hear more about these prepay programs and learn from success stories. Click here to register.