DIrectors' Strategic Leadership Council

Member Directory

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Amanda Brittingham – Ameren, Missouri

Director, Customer Care

Industry experience: 33 years in utility industry; <1 year in current role.

Current challenges: Headcount pressures; Customer affordability pressures; First line supervisor effectiveness.

Areas of expertise/success stories: Partnership with Union to reach agreement on overtime response rate for emergencies; driving improved CSAT during outages.

Amanda Brittingham

Director, Customer Care