Anthony Bueno – PNM
Director of Customer Solutions and Operations
Industry experience: 19 years in utility; <1 year in current role.
Current challenges: AMI Deployment; Rooftop Interconnections; Identifying electrification opportunities and creating programs.
Areas of expertise/success stories: Streamlining our rooftop interconnection process as well as our new service process. We converted a very manual process into a successful electronic process by implementing PowerClerk. Improved customer and contractor experience.