DIrectors' Strategic Leadership Council

Member Directory

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David Quin – Entergy

Director of Customer Journey Experience


Industry experience: 27 years in utility industry.

Current challenges: Standing up and hiring new customer experience strategy team for resi & SMB customers; Identifying skilled resources to accelerate customer journey breakdowns & disconnects; Developing an employee engagement strategy that makes customer centricity as important as (and second nature as) safety.

Areas of expertise/success stories: Customer engagement strategies for pandemic response.

David Quin

Director of Customer Journey Experience