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      BGE, Central Hudson Gas take home top honors in Chartwell’s 2022 outage awards
      
      Text Analytics: CX Secret Sauce
      
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Events
- - - 13 Jul 2022 | 2:00 pm ET
      Hydro Ottawa Project Allows Customers to Stay Connected During Maintenance Outages
      
      As homes began doubling as daycares, schools and offices during the COVID-19 pandemic, uninterrupted access to electricity became more vital than ever. Recognizing this need, Hydro Ottawa launched ...
      
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      20 Jul 2022 | 2:00 pm ET
      Industry Benchmarks and Best Practices: Chartwell’s Q2 2022 Review
      
      Please join us for Chartwell’s quarterly round-up of recent research in the areas of outage, billing and payment, and customer experience.
      
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DIrectors' Strategic Leadership Council

Member Directory

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Glen Traasdahl – Salt River Project

Director, Customer Contact Operations

Industry experience: 36 years in utility industry; 2 years in current role.

Current challenges: Attrition and talent attraction; Work from home.

Areas of expertise/success stories: Enhancing service excellence.

Glen Traasdahl

Director, Customer Contact Operations