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Events
- - - 07 Dec 2022 | 2:00 pm ET
      National Grid Helps Customers Find the Right Light for their Home
      
      Attend this webinar to learn how National Grid partnered with Mower Agency to launch the omni-channel, interactive “Choose the Right Light” campaign, which enabled National Grid’s Upstate New York ...
      
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      14 Dec 2022 | 2:00 pm ET
      CIS Tool Gives CSRs Visibility Into Available Low-Income Assistance Options
      
      Attend this webinar to learn how ComEd’s Low-Income Pre-certification tool helped the utility achieve the following results: an increase in CSAT among residential customers who spoke with a CSR, a ...
      
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DIrectors' Strategic Leadership Council

Member Directory

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Glen Traasdahl – Salt River Project

Director, Customer Contact Operations

Industry experience: 36 years in utility industry; 2 years in current role.

Current challenges: Attrition and talent attraction; Work from home.

Areas of expertise/success stories: Enhancing service excellence.

Glen Traasdahl

Director, Customer Contact Operations