DIrectors' Strategic Leadership Council

Member Directory

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Jennifer Neiswonger – Duquesne Light Co.

Director of Customer Experience


Industry experience: 5 years in utility industry; 1 year in current position.

Past industry experience: 11 years in Retail.

Current challenges: Prioritization – too many #1 priorities; Retaining and attracting talent; Engaging the broader workforce on customer-centricity.

Areas of expertise/success stories: Concerted focus on e-bill (15% in 2020 to 31.5% in Jan 2021); customer-centricity strategy (customer + employee focus – Customer Council, employee engagement).

Jennifer Neiswonger

Director of Customer Experience

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