Kerry Lakatos-Hayward – Alectra
Director, Billing Payment & Collections
Industry experience: 25 years in industry; new to current role.
Current challenges: Resource and budget challenges; Lack of a customer-focus culture across all departments; Slow adoption of technology.
Areas of expertise/success stories: Strategic sourcing, customer satisfaction metrics & analytics.
Kerry Lakatos-Hayward
Director, Billing Payment & Collections
