DIrectors' Strategic Leadership Council

Member Directory

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Kerry Lakatos-Hayward – Alectra

Director, Billing Payment & Collections


Industry experience: 25 years in industry; new to current role.

Current challenges: Resource and budget challenges; Lack of a customer-focus culture across all departments; Slow adoption of technology.

Areas of expertise/success stories: Strategic sourcing, customer satisfaction metrics & analytics.

Kerry Lakatos-Hayward

Director, Billing Payment & Collections