DIrectors' Strategic Leadership Council

Member Directory

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Kim Schneider – Black Hills Energy

Director, Customer Service


Industry experience: 20 years in utility industry; 4 years in current role.

Current challenges: CX technology advancement pace; Changing customer expectations and regulations (self-service, ESG expectations); Employee engagement.

Areas of expertise/success stories: Focus on process improvement/standardization – moving the needle on CX, employee engagement, and cost reduction.

Kim Schneider

Director, Customer Service

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