DIrectors' Strategic Leadership Council

Member Directory

To request any edits to your directory listing or tags, please click here to contact us.

Kristy Lovett – Ameren Missouri

Senior Manager, Customer Solutions and Strategy


Industry experience: 22 years in the utility industry; 5 years in current role.

Current challenges: Identifying new ways to interact with financially challenged customers – should we have different rates, customer support levels, etc; Support group for both [operating] companies sharing best practices and aligning on procedures and measurements; Strategically implementing self-service in channels that will help us get to 70% self-service transactions within 3 years.

Areas of expertise/success stories: Customer strategy; Digital project implementation; Team engagement & development.

Kristy Lovett

Senior Manager, Customer Solutions and Strategy

Thanks for your interest!

TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

Fill out the form below to instantly download a Tranzact sample quarterly report in PDF format. (*Indicates required field.)

Success! Here's your download