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- - - 13 Jul 2022 | 2:00 pm ET
      Hydro Ottawa Project Allows Customers to Stay Connected During Maintenance Outages
      
      As homes began doubling as daycares, schools and offices during the COVID-19 pandemic, uninterrupted access to electricity became more vital than ever. Recognizing this need, Hydro Ottawa launched ...
      
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      20 Jul 2022 | 2:00 pm ET
      Industry Benchmarks and Best Practices: Chartwell’s Q2 2022 Review
      
      Please join us for Chartwell’s quarterly round-up of recent research in the areas of outage, billing and payment, and customer experience.
      
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DIrectors' Strategic Leadership Council

Member Directory

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Mario Cervantes – PNM

Director of Customer Experience

Past industry experience: Banking, Financial Services

Areas of expertise/success stories: Over 18 years combined experience in customer experience operations, sales, financial services, project management, employee development, vendor management/liaison and quality management.

Mario Cervantes

Director of Customer Experience

Recent Blog Posts

Become A Member

Hydro Ottawa Project Allows Customers to Stay Connected During Maintenance Outages

Industry Benchmarks and Best Practices: Chartwell’s Q2 2022 Review

We'd love to hear from you

Utility Membership

Events/Solution Providers

DIrectors' Strategic Leadership Council

Member Directory

Mario Cervantes – PNM

Director of Customer Experience

Mario Cervantes

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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