Chartwell’s Outage Communications and Outage Restoration Awards

Chartwell’s Best Practices Awards: Outage Communications and Outage Restoration – Submissions for 2020 are now closed. Stay tuned for winners & finalists!

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence and innovation among electric and gas utilities with respect to projects, programs and service initiatives.

The 2020 Chartwell Best Practices Awards in Outage Communications and Outage Restoration will be presented at the Outage Conference, June 1 – 2, at Le Méridien in Denver.

Three utilities in each category will be awarded during the conference with gold, silver and bronze recognition. Winning utilities will be notified in February 2020. A representative from each utility that wins a gold, silver or bronze award agrees to present on the winning effort at the conference, providing an opportunity for other utility professionals to learn from the innovations of their peers. All winners and finalists will be contacted shortly after the announcement to participate in a case study on their efforts.

Award Criteria
Chartwell’s Best Practices Awards in Outage Communications recognize innovative communication initiatives designed to improve the customer experience before, during or after an outage event, regardless of size and scope. Entries may include, but are not limited to, efforts related to strategic planning, contact centers, web and mobile services, employee training, changes in messaging and streamlining of processes.

Chartwell’s Best Practices Awards in Outage Restoration recognize initiatives demonstrating innovation in outage restoration practices and procedures that improve the customer experience or operational efficiency during a storm restoration effort, regardless of size or scope. Entries may include, but are not limited to, efforts related to strategic planning, employee training, dispatch and coordination, improvements in damage assessment procedures or tools, and improvements in systems and technologies.

Questions? Contact Suzanne Haggerty at awards@chartwellinc.com..

___________________________________________________________________________________________________

Congratulations to Chartwell’s 2019 Best Practices Awards in Outage Communications Award Winners!

Large Utilities Award Winners

  • Gold: Southern California Edison
  • Silver: Oncor
  • Bronze: FPL

Mid-Size Utilities Award Winners

  • Gold: Hydro Ottawa
  • Silver: JEA
  • Bronze: HECO

Questions? Contact Suzanne Haggerty, Utility Consultant at Chartwell.

Past Winners:

Congratulations to Chartwell’s 2018 Best Practices Awards in Outage Communications Award Winners!

Large Utilities Award Winners

  • Gold: CenterPoint Energy
  • Silver: Salt River Project
  • Bronze: LG&E and KU

Mid-Size Utilities Award Winners

  • Gold: NIPSCO
  • Silver: Hydro Ottawa
  • Bronze: Florida Public Utilities
  •