By Suzanne Haggerty, Research Manager –
The deadline for Chartwell’s 2018 Outage Communications Best Practices Awards is quickly approaching.
A few weeks ago, we asked you to mark Tuesday, Feb. 13 on your calendar. Not only is it the deadline for submission for this prestigious industry award, it’s also the day before Valentine’s Day, meaning that, in addition to putting the final touches on your award nomination, you’re also going to need to figure out flowers, chocolate, dinner or whatever it is you do for Valentine’s Day.
Pro tip: Careful Chartwell research has revealed that Walgreens puts their Valentine’s Day candy on sale for half price on Feb. 15, while Publix holds back their discounted stock for at least one or two more days. We’re romantics at heart, I promise.
At any rate, our team is looking forward to sitting down with coffee and half-price chocolates to explore the innovative outage communications efforts that will be coming our way next week.
For the first time, Chartwell will segment Outage Communications Awards by utility size. Three utilities in each of two size categories will be awarded during the conference with gold, silver and bronze recognition.
All efforts and achievements detailed in the awards submissions should have occurred between January 2016 and February 2018. During the judging process, Chartwell researchers will evaluate entries spanning this timeframe using the following criteria:
• Improved service through communications or technology
• Innovation and/or originality; the quality of the effort
• Operational efficiency gains or savings
• Measured results in customer satisfaction
• Overall effectiveness
For more information about Chartwell’s Best Practices Awards, please drop me an email.