By Noah Solomon, Senior Research Analyst
Chartwell has just published the 2018 Billing Trends and Opportunity Report, available to members of Chartwell’s Premier service.
In this report, you’ll find our analysis of the most critical opportunities, challenges and trends in billing for the utility industry. This includes the growing savings utilities can gain from switching customers to eBill (and the success utilities have found in this), the opportunity for utilities to promote increased mobile app offerings and the potential for costs savings and increased customer satisfaction by expanding prepay programs. All these are areas in which utilities can lower operational and program costs while raising customer satisfaction and engagement.
Additional billing information can be found in the datasheet for Chartwell’s 2018 Billing Survey.
If you are interested in learning about Chartwell membership, please contact Tim Herrick, Chartwell’s Director of Sales and Member Services.
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