AI, CHATBOTS AND RPA – July 2022 Call

The July council call featured discussion and polling on automation, including chatbots on the web and IVR plus back-office Robotic Process Automation.  Problem solving centered on My Account and self-service, appointment metrics and outage/emergency phone lines.

Problem Solving – 7:00

Automation – 25:35

Chatbot & Live Chat Metrics – 42:35