Black Hills Energy CX roadmap
CX roadmap shared by Black Hills Energy after the Nov. 10, 2021 Directors’ Strategic Council meeting.
This resource is the property of Black Hills Energy.
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Industry Benchmarks and Best Practices: Chartwell’s Q3 2022 Review
Please join us for Chartwell’s quarterly round-up of recent research and events including key takeaways from EMACS, an overview of recent research on Vulnerable Customers and an in-depth discussion...National Grid Helps Customers Find the Right Light for their Home
Attend this webinar to learn how National Grid partnered with Mower Agency to launch the omni-channel, interactive “Choose the Right Light” campaign, which enabled National Grid’s Upstate New York ...CIS Tool Gives CSRs Visibility Into Available Low-Income Assistance Options
Attend this webinar to learn how ComEd’s Low-Income Pre-certification tool helped the utility achieve the following results: an increase in CSAT among residential customers who spoke with a CSR, a ...
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