Fall Meeting in Orlando – BPLC October 2022

Members of Chartwell’s Billing and Payment Leadership Council met for a one-day session Oct. 17, 2022, at the Renaissance Orlando to discuss billing and payment successes and challenges, eBill adoption, emerging technologies, vulnerable customers, and surveys and metrics. In addition to these topics, Chartwell hosted a discussion led by Jeff Lojko, vice president of Bank Of America, on the subject of Delivering a Great Customer Experience. You can download both the slides and a summary of the meeting on the left.