Breakout Notes – Directors’ Strategic Council Annual Meeting – March 2022
The Directors’ Strategic Council’s extended annual meeting featured speaker Neil Dempster leading an interactive workshop on “Culture Transformation: Building and Sustaining a Customer-Centric Culture.”
- Part 1 – Welcome and Delivering on Customer Expectations
- Part 2 – Customer Centricity Workshop with Neil Dempster (including More/Better/ Different/Less exercise)
- Part 3 – Organizing for Customer Centricity and Driving the Strategy
Participants formed four teams for several breakout sessions. Here are links to a page for each team with all the breakout session recordings and notes:
- Team 1 – Team CX
- Team 2 – Cross Border Customer Warriors
- Team 3 – The Customer Rocks
- Team 4 – Power Players
Click DOWNLOAD BREAKOUT NOTES for all the teams’ breakout notes.
