Communications for Planned Outages – April 2021 Call

The April 20, 2021 council call featured a presentation by Duke Energy. Tim Hendren, Principal Customer Journey Consultant and Adam Anderson, Product Director, discussed the company’s efforts to update and streamline its planned outage communications process.

Duke Energy: Enhancements to Planned Outage Communications – 7:28

Problem Solving – 50:20

https://vimeo.com/540328874/8eb826c93e

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