CSAT Metrics
Several DSC member utilities share what metrics they use for customer satisfaction (JD Power, NPS etc.), how they measure c-sat, and how they conduct customer satisfaction surveys.
MENUMENU
- About Chartwell
- Membership
-
-
-
Become A Member
Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
-
-
- Events
-
-
-
Industry Benchmarks and Best Practices: Chartwell’s Q3 2022 Review
Please join us for Chartwell’s quarterly round-up of recent research and events including key takeaways from EMACS, an overview of recent research on Vulnerable Customers and an in-depth discussion...National Grid Helps Customers Find the Right Light for their Home
Attend this webinar to learn how National Grid partnered with Mower Agency to launch the omni-channel, interactive “Choose the Right Light” campaign, which enabled National Grid’s Upstate New York ...CIS Tool Gives CSRs Visibility Into Available Low-Income Assistance Options
Attend this webinar to learn how ComEd’s Low-Income Pre-certification tool helped the utility achieve the following results: an increase in CSAT among residential customers who spoke with a CSR, a ...
-
-
-
- Partner Gateway
- CONTACT
