CSAT Metrics
Several DSC member utilities share what metrics they use for customer satisfaction (JD Power, NPS etc.), how they measure c-sat, and how they conduct customer satisfaction surveys.
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Hydro Ottawa Project Allows Customers to Stay Connected During Maintenance Outages
As homes began doubling as daycares, schools and offices during the COVID-19 pandemic, uninterrupted access to electricity became more vital than ever. Recognizing this need, Hydro Ottawa launched ...Industry Benchmarks and Best Practices: Chartwell’s Q2 2022 Review
Please join us for Chartwell’s quarterly round-up of recent research in the areas of outage, billing and payment, and customer experience.
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