Customer Centricity – CXLC November 2022

The November CXLC call approached customer centricity from several anglesMember problems solved included customer email frequency, SMS marketing, data cleansing, and proof of residency requirements. Chartwell shared data from its latest consumer survey, and DTE gave an update on their Customer Focus in Action program and I Can Help system.

EMACS and Fall CXLC Meeting review – 03:00

Problem Solving – 10:00

NEW: Chartwell Consumer Research Data – 30:00

DTE member update and discussion – 35:00