Customer Experience Leadership Council – July 2020 call recording

Highlights: Council member PECO shared information on the history, development and launch of the company’s Initial Outage Notifications (ION), as well as customer feedback to date (begins at the 6:59 mark). Chartwell presented insights into how several leading utilities have turned major outages into opportunities to build their brand and satisfy customers (35:20 mark). Near the end of the call, Chartwell provided updates on the EMACS 2020 Conference (Oct. 6-8) and the virtual Fall council meeting set for Tuesday, Oct. 27.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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