Directors’ breakfast at EMACS and Year in Review – October 2022

DSC members and guest directors attending Chartwell’s EMACS conference in Orlando, Florida, were invited to a Directors’ Breakfast. This was an opportunity to meet face-to-face to share challenges and opportunities, such as these:

  • Enhancing outage communications.
  • Struggling with high call volume and jammed phone lines during outage events.
  • Implementing a new CRM 
  • Getting ready to start new CIS replacement
  • Struggling with resources to support projects
  • Heavy focus on new digital platforms
  • Focus on call reduction
  • Working on new messaging platform
  • Storm communications
  • Implementing new OMS system
  • Implementing new web site
  • Creating a “one voice” experience for customers

Attending members received a Directors’ Strategic Council Year in Review document with key takeaways from the council’s first year.