Directors’ breakfast at EMACS and Year in Review – October 2022
DSC members and guest directors attending Chartwell’s EMACS conference in Orlando, Florida, were invited to a Directors’ Breakfast. This was an opportunity to meet face-to-face to share challenges and opportunities, such as these:
- Enhancing outage communications.
- Struggling with high call volume and jammed phone lines during outage events.
- Implementing a new CRM
- Getting ready to start new CIS replacement
- Struggling with resources to support projects
- Heavy focus on new digital platforms
- Focus on call reduction
- Working on new messaging platform
- Storm communications
- Implementing new OMS system
- Implementing new web site
- Creating a “one voice” experience for customers
Attending members received a Directors’ Strategic Council Year in Review document with key takeaways from the council’s first year.